Privacy Policy

Effective Date: 24 July 2026

The Company (“Company”, “we”, “our”, or “us”) operates https://writing-fox.co.uk (the “Platform”), which provides learning support, guidance, mentoring, tutoring, and related services.

Although the company is not established within the United Kingdom, the Platform provides services to individuals located in the UK and other jurisdictions.

Protecting your privacy is an important part of our commitment to providing safe and reliable services. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information whenever you use our Platform, contact our support team, or purchase our Services.

This Policy has been prepared with regard to applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection legislation, the Company acts as the data controller for personal information collected through the Platform.

Website: https://writing-fox.co.uk
Contact email: [email protected]

As the data controller, we determine how and why your personal information is processed while delivering our services.

2. Information We Collect

We collect only the information reasonably necessary to operate the Platform, provide learning-related services, improve user experience, and comply with legal obligations.

2.1 Information You Provide

Depending on how you use the Platform, you may provide information including your name, email address, contact details, payment information processed through secure payment providers, communications with customer support or Tutors, documents, or learning materials you choose to upload. Any files submitted through the Platform are used solely to provide the requested learning support and are handled in accordance with this Policy.

2.2 Information Collected Automatically

When you visit the Platform, certain technical information may be collected automatically, including IP address, browser and device information, operating system, pages viewed, website activity, visit dates and times, approximate location based on IP address, as well as language and browser preferences. This information helps us maintain website security, monitor performance, identify technical issues, and improve our services.

3. How We Use Your Information

We process personal information only where there is an appropriate lawful basis. Your information may be used to provide learning guidance, respond to enquiries and support requests, process payments securely, match Users with suitable Tutors, improve website functionality and user experience, detect fraud, misuse, or security threats, comply with legal obligations, send service-related notifications, send marketing communications where legally permitted or where consent has been provided.

We do not sell personal information to third parties.

4. Legal Basis for Processing

In accordance with the UK GDPR, we process personal information only where a lawful basis applies.

Performance of a Contract

Processing is necessary to provide the services you request, including arranging tutoring sessions, communicating about requests, and delivering learning support.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This may include maintaining the security of the Platform, preventing fraud and misuse, improving our services, analysing website performance, or resolving disputes and responding to enquiries.

Legal Obligations

Certain information may be processed where required to comply with applicable laws, regulatory requirements, accounting obligations, or lawful requests from public authorities.

Consent

Where required by law, we rely on your consent, particularly for sending marketing communications and placing non-essential cookies or similar technologies on your device. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

5. Sharing Your Information

We disclose personal information only where reasonably necessary to operate the Platform or fulfil our contractual and legal obligations.

Your information may be shared with:

Tutors and Editors

Independent Tutors and Editors providing learning guidance or editing services may receive only the information necessary to deliver the requested Services effectively.

Payment Service Providers

Payments are processed securely through trusted third-party providers. We do not store complete payment card details on our systems.

Technology Providers

We may engage carefully selected service providers that assist with website hosting, cloud storage, customer communications, technical support, and website analytics. These providers process personal information only under appropriate contractual safeguards and must protect your information in accordance with applicable data protection legislation.

We never sell your personal information or permit third parties to use it for their own marketing purposes.

6. International Data Transfers

As the Company operates internationally, personal information may occasionally be processed or stored outside the United Kingdom. Whenever international transfers occur, we implement appropriate safeguards consistent with the UK GDPR, which may include the use of approved contractual clauses, legally recognised transfer mechanisms, and appropriate technical and organisational security measures. These safeguards are designed to ensure that your personal information receives a level of protection broadly equivalent to that required under UK data protection law.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal and regulatory obligations. Information may be retained for purposes including providing services, maintaining customer records, meeting accounting and tax obligations, resolving complaints or disputes, and enforcing contractual rights. Where personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our retention procedures. Where legally appropriate, you may request deletion of your personal information, subject to any obligations requiring us to retain certain records.

8. Your Privacy Rights

Subject to the UK GDPR and other applicable legislation, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete data;
  • request erasure of personal information in certain circumstances;
  • request restriction of processing;
  • object to particular processing activities;
  • request transfer of your personal information where applicable;
  • withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using email: [email protected]. For security purposes, we may request information to verify your identity before responding to your request.

9. Right to Lodge a Complaint

If you believe that your personal information has been processed in a manner that does not comply with applicable data protection legislation, you have the right to submit a complaint to the Information Commissioner’s Office (ICO), the independent supervisory authority responsible for data protection within the United Kingdom. Information about the complaints procedure is available on the ICO’s official website. We encourage you to contact us first, as we will make every reasonable effort to investigate your concerns and resolve any issue promptly and fairly.

10. Cookies and Similar Technologies

The Platform uses cookies and comparable technologies to ensure the website functions correctly, improve performance, enhance security, and better understand how visitors interact with our services.

Cookies are small text files stored on your device that help websites remember information about your visit.

10.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the Platform and enable core functions such as page navigation, authentication, security, and fraud prevention. They cannot normally be disabled without affecting website functionality.

Performance and Analytics Cookies

These cookies help us analyse how visitors use the Platform, allowing us to improve content, identify technical issues, and enhance the overall user experience.

Preference Cookies

Preference cookies remember choices you make, such as language settings or other website preferences, to provide a more personalised browsing experience.

Marketing Cookies

Where appropriate consent has been obtained, marketing cookies may be used to measure the effectiveness of promotional campaigns or provide content that is more relevant to your interests.

10.2 Cookie Consent

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), non-essential cookies will only be placed on your device after you have provided valid consent.

You may manage, change, or withdraw your cookie preferences at any time through your browser settings or the cookie management tools available on the Platform.

11. Marketing Communications

We may send newsletters, updates, service announcements, or promotional information only where permitted by applicable law or where you have given your consent.

You may stop receiving marketing communications at any time by selecting the unsubscribe link included in our emails orcontacting us using the details provided in this Policy.

Please note that withdrawing marketing consent will not prevent us from sending essential communications relating to your tutoring sessions, payments, or customer support enquiries.

12. Data Security

We take appropriate technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration, disclosure, or misuse.

Security measures may include encrypted website connections (HTTPS), secure payment processing, restricted access to personal information, authentication controls, and monitoring for security threats and unauthorised activity.

Although we apply appropriate safeguards, no internet-based system can guarantee complete security. Users should also take reasonable precautions to protect their own devices, passwords, and credentials.

13. Protection of Minors

The Platform is primarily intended for individuals aged eighteen (18) years or over. Where services are provided to users under the age of eighteen, this should occur with the knowledge and, where appropriate, the consent of a parent or legal guardian.

If we become aware that personal information has been collected from a child without the necessary authorisation, we will take reasonable steps to delete that information unless we are legally required to retain it.

14. Third-Party Websites

The Platform may include links to external websites or services operated by third parties.

We are not responsible for the content, security, or privacy practices of those independent websites. Users should review the privacy policies of any third-party websites before providing personal information.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in applicable legislation, regulatory guidance, business operations, technology, or the Services we provide. The latest version will always be published on the Platform together with the updated Effective Date. Your continued use of the Platform following the publication of an updated Privacy Policy indicates your acceptance of the revised version.

16. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how we process your personal information, please contact us: